A new 311 smart phone app for Salt Lake City, Utah allows a citizen to take a geo-coded picture with his or her smartphone and enter more detailed information about the problem. In response to the citizen’s entry, a real-time case is created that’s sent directly to the staff person who will handle the situation.

According to this article on GovTech, the app called Salt Lake City 311 transmits the request to the city’s GIS database, which then provides an address match for the city responder to answer the notification personally, with no middleman in between.

This app streamlines the process of fieldworkers responding to calls, as well as creating a convenient and easy way for everyday citizens to report problems.

This kind of 311 app is something that is likely to be seen in many other municipalities across the nation in the near future.